Returns & Exchanges

At Bean & Bean Coffee Roasters, we strive for every cup to be perfect; however, due to the perishable nature of roasted coffee, we cannot accept returns on beans once they have left our facility. If you are unsatisfied with your order or received incorrect merchandise, please reach out to us within 14 days of delivery for a resolution.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your coffee or brewing gear.

• 2.
  Provide Documentation

  For damaged items or incorrect shipments, please attach a clear photo of the product and the packaging labels to your email.

• 3.
  Assessment

  Our roasting team will review your request within 48 hours to determine if a replacement, store credit, or refund is appropriate.

• 4.
  Resolution

  Once approved, we will ship out a fresh batch of beans or process your refund to the original payment method immediately.