Frequently Asked Questions
Everything you need to know about our specialty roasts and delivery.
How long does it take for my coffee to ship after roasting?
To ensure maximum freshness, we roast our beans in small batches. Orders are typically processed and shipped within 24 to 48 hours of roasting.
Do you offer coffee subscriptions?
Yes! You can subscribe to your favorite blends and save 15% on every order. Choose your frequency—weekly, bi-weekly, or monthly—and manage your preferences anytime through your account.
Are your coffee beans ethically sourced?
Absolutely. We prioritize direct trade relationships and work closely with farmers to ensure fair wages and sustainable farming practices across all our sourcing regions.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 14 days for a resolution.
Do you provide whole bean or ground coffee?
We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind sizes optimized for Drip, French Press, or Espresso.
How should I store my coffee to keep it fresh?
We recommend storing your beans in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the flavor profile.